Refund

When you return an online purchase, you will receive a refund of your order in the same payment method you used for the purchase.

For orders paid by cash on delivery, the refund will be made by bank transfer once payment confirmation has been received.

If you wish to be refunded in cash, you may also request your refund in any of our stores. Please consider that the payment confirmation generally takes a minimum of 5 working days.

Please also note that, if you enter your bank details during the return request, all the refunds related to this order will be done only through bank transfer.

Once the return has been made, we will send you an email with confirmation.

If more than 14 days have passed and you have not received the refund in your account, please use this confirmation to submit it to your bank so that they can help you speed up the process.

Remember: If you have sent the items to us for return using our home collection service, the costs of the return will be deducted from the amount of your refund.